PORTSMOUTH, N.H. (April 6, 2017) – B2W Software announced that the company has won a 2017 Stevie Award for the strength of its Client Services Department.
B2W earned a Bronze Stevie Award in the Customer Service Department of the Year – Software category, based on the responsiveness and results of its implementation, training and technical support programs as well as new client services initiatives. The B2W platform for construction management includes unified solutions for estimating, scheduling and dispatching, field tracking, equipment maintenance and data capture and analysis.
“The performance of our support team is as important as the performance of our software,” said Jeff Pankratz, vice president of Client Services for B2W Software. “The Stevie Award recognizes the capabilities we have put in place to help clients optimize their experience and results using the B2W platform.”
Call response times, issue resolution speeds and overall satisfaction ratings factored in the award. Judges also recognized B2W for its customized training provided at its headquarters or at client sites and for the company’s annual user conference.
New initiatives at B2W acknowledged by the Stevie Award judges included a searchable online library of recorded training videos and a web-based B2W Community Portal. The portal serves as a comprehensive solution for entering and monitoring support activities, accessing product and best-practice information and submitting new ideas.
For more information, visit B2W Software.