A member of Construction Business Owner‘s LinkedIn group asked: How should a contractor maintain a customer list? For each customer who calls, I want to be able to see what I have done for him in the past and at the site where he has work. Josh Newland Product Manager Procore Technologies Inc. “A contractor should have a powerful customer relationship management (CRM) tool that enables them to archive and segment all of their clients, track communications and distribute company collateral. If you classify them by market segment, you can provide more targeted content for the right audience, increasing their interest and engagement. “For example, if you’re bidding on a project with a new client, your proposal should highlight your expertise in that…