Survey Finds Mobile-Device Failures Are Costing Businesses

WASHINGTON, D.C. (August 17, 2015) – According to a new study from Kyocera Communications Inc., non-rugged mobile devices fail more than three times as often as rugged devices in business environments, while rugged devices average 46 percent lower total cost of ownership.

The study, which was conducted by VDC Research and released during APCO International’s Annual Conference & Expo, polled more than 200 Information Technology decision makers across several industries – including transportation, construction, manufacturing, healthcare and hospitality – to determine the most common causes of mobile-device failures and which types of devices fail more often.

It also explored the “Cripple Ripple Effect,” or the impact a single device failure can have on a company’s productivity and bottom line. For example, according the study, each single device failure can cost an organization 170 to 200 minutes in lost mobile-worker productivity and internal support. The full report is available here.

“Nearly 100 million mobile devices are expected to be used by frontline mobile workers in 2015, and these survey results underscore the need for further education on mobile-management solutions to ensure the right device is in use,” said Eric Heiser, vice president of corporate planning at Kyocera Communications. “Many consumer devices aren’t designed for use in business environments and the hardware is failing. In fact, it isn’t uncommon for companies to report failure rates in excess of 50 percent. This is precisely why Kyocera brought its portfolio of affordable, ruggedized smartphones and feature phones to the enterprise market.”

For more information, visit Kyocera.