4 Mid-job Review Questions
A mid-job review can help to increase efficiency and reduce the chance that customers will be unsatisfied upon the completion of a job. A survey consisting of the following questions can be an excellent tool for contractors to gather the information necessary to make improvements before the end of the project: The key to this process is to take action. Do not ask the customer about areas of improvements and then fail to deliver. A short, concise survey such as this is powerful in the hands of a project team intent on delivering for the customer.
A mid-job review can help to increase efficiency and reduce the chance that customers will be unsatisfied upon the completion of a job. A survey consisting of the following questions can be an excellent tool for contractors to gather the information necessary to make improvements before the end of the project:
- How are we doing at proactively communicating with you about issues and resolutions? What could we do better?
- How are we doing at managing to your schedule? What could we do better?
- How are we doing at managing your costs? What could we do better?
- How are we doing at managing the project site, clean-up and disruption to neighbors? What could we do better?
The key to this process is to take action. Do not ask the customer about areas of improvements and then fail to deliver. A short, concise survey such as this is powerful in the hands of a project team intent on delivering for the customer.
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