On-the-job training (OJT) has many merits.  It is the most effective means of learning a trade and making the transition from apprentice to journeyman.  But OJT should not be the only means of training for management teams.  On the contrary, OJT alone can often reinforce poor habits that have developed over time in project leads and organizations.  Too often as business leaders, we assume that our project leads have, or have "picked up" acceptable management traits by watching and observing the successes and failures of others.  This may be true in some cases, but it does not discount the need for clear-cut and well-communicated processes along with management training.

Tags: human resources, leadership, management, training,

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My introduction to crisis management came the old-fashioned way---without any plan or preparation. In the early afternoon of Sunday, January 4, 1987, I received a call from a friend whose hobby was monitoring police and fire radio broadcasts. "Have you heard about the train accident?" he asked.  Thus began my baptism-by-fire entry into the world of crisis management.

Tags: insurance, management, organization, risk, safety,

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