How many out there have had people working for them and things going along well when that person leaves your company for whatever reason?  Did you panic?  Did that person take a lot of knowledge with them?  Or did you have proper documentation in place to not “miss a beat” with you processes?  We have been preparing and gathering knowledge about systems and contacts for a few years now.  And when someone recently left, we were prepared to continue operating and a very high level.  Was it a hit to our normal flow, absolutely, but it did not stop progress.  Additionally, it did not take months to get back into moving smoothly.  Our journey began with us hiring a consultant to help us understand process flow and documentation.  The cost of that consultant was insignificant when compared to the potential loss of efficiency that we could have experienced.

So ask yourself, if person ”X” left tomorrow, would I know exactly what their job entailed and could I (or someone else) perform it?

Let’s Discuss.